1. Eligibility and Payment Returns
Eligibility for refunds is strictly determined by the terms set forth in the official SLG BOOKINGS Cancellation Policy. Once your cancellation request has been officially reviewed and approved by our support staff, we will initiate the process to return the applicable balance to you.
2. Non-Refundable Expenses
Certain costs are final and cannot be recovered regardless of the circumstances. These include payments for travel permits, entrance fees for monuments, non-refundable hotel reservation deposits, and third-party bookings (such as specific transport or service fees) that are subject to their own separate merchant policies.
3. Processing Timeline
All successful refunds are credited back to the same payment method (UPI, bank transfer, or card) used during the original transaction. Please be aware that due to standard banking and payment gateway processing times, it may take 7 to 10 business days for the funds to reflect in your bank statement.
4. Missed Services and Partial Refunds
We are unable to provide refunds for any services not utilized during your trip. If a traveler voluntarily skips planned activities, meals, transport segments, or booked accommodations, the total package price remains unchanged and no reimbursement will be issued for those unused portions.
5. Contacting Our Accounts Team
If you experience any delay in receiving your funds, find a mistake in your refund amount, or need help checking the status of a reversal, please get in touch with the billing department at SLG MULTIDIGITAL SERVICES PRIVATE LIMITED by emailing slgservices.in@gmail.com.