1. Procedure for Cancellations
To cancel any confirmed vacation package, personalized trip itinerary, or vehicle booking coordinated by SLG BOOKINGS, you must provide formal notification through our official website portal or via email. Verbal requests made over the phone or through informal chats are not accepted as proof of cancellation for fee calculation purposes.
2. Refund Penalties and Timelines
Because we pre-reserve hotels and transport assets well in advance, cancellation penalties are applied based on when we receive your written notification:
- 30 Days or more prior to the travel date: A standard processing fee of 10% of the total booking cost will be deducted.
- Between 15 and 29 Days before travel: A cancellation penalty of 50% of the total booking cost will be applied.
- Less than 14 Days before travel: A 100% cancellation fee applies, and no further adjustments or refunds are possible.
3. Rescheduling Your Journey
Should you wish to postpone or alter your travel dates rather than canceling, notice must be given at least 20 days before your trip. All such requests are subject to our team's review, current local availability, seasonal price changes, and a small administrative fee for updating your booking records.
4. Disruptions and Force Majeure
In rare, uncontrollable scenarios where extreme weather, road blockades, or other hazards make it impossible for our team and drivers to proceed with your tour, we will offer suitable alternative travel arrangements. If an alternative that meets your needs cannot be provided, a full cancellation waiver will be granted.
5. Contacting Support
To process a manual cancellation or resolve any questions regarding your booking status, please contact our support team at SLG MULTIDIGITAL SERVICES PRIVATE LIMITED by emailing slgservices.in@gmail.com.